Frequently asked questions....
Phil Gould is currently working on his next publication and has asked the Dot Foundry Company to produce poster and canvas prints on his behalf. Phil is always out and about sourcing images for his next project and therefore 365 Photography Days will pass on your order direct to The Dot Foundry Company who will process the orders on his behalf.
The Dot Foundry Company produce these images on either canvas or poster prints on behalf of 365 Photography Days. The company has just won the PRINT QUALITY AWARD 2010. Once your order has been placed and funds cleared, the order will be placed with the Dot Foundry Company and the order will be sent direct to you from them. If you have any queries regarding your order, please contact 365 Photography Days in the first instance.
Upon receipt of the customer's order, 365 Photography Days will raise the order with the Dot Foundry Company and a duplicate copy of the order will be forwarded to the customer. We will keep you informed by email of estimated completion dates. Please contact us at any time for an update to your order status.
Dot Foundry Company - Tel: 01656 750 826 (UK)
365 Photography Days - Tel: 07963 164628 (UK)
ORDER COMPLETION:
The Dot Foundry Company on behalf of 365 Photography Days aim to provide completed orders in a timely manner. This time can vary depending on current workload, size and complexity of the order and any special requests.
DELIVERY & DAMAGED GOODS:
If you have received an item from the Dot Foundry Company, via courier that appears damaged please indicate this to the courier in writing before signing for the goods. After signing for the goods, please inspect them within 24 hours to check for damage. If there is damage, please inform The Dot Foundry immediately.
You will need to return the damaged item to the Dot Foundry so that they can claim compensation from the courier company on your behalf, and redo the work for you. They reserve the right to charge for re-posting of returned bespoke items and services that have been especially produced to meet your personal requirements
RETURNS:
Items can be returned within 14 days from receipt if the item is faulty. In order to return an item please contact us first, quoting your reference/invoice number. Returned items must be sent to The Dot Foundry Company via a signed for service (giving you proof of signature) or in person and must include the relevant returns/invoice number. Once the returned item has been received/checked either a refund or replacement will be offered for faulty items.
Non-faulty prints cannot be returned because the products have been customised/personalised to your requirements and are a bespoke item.
The product/goods must be returned with all packaging and the goods themselves in their original condition. Returned goods are returned at your own risk, The Dot Foundry will not take responsibility for goods damaged in return transit. All cost of collection/recovery of goods is your responsibility and The Dot Foundry is not obligated to collect items from external addresses.
The Dot Foundry Company produce these images on either canvas or poster prints on behalf of 365 Photography Days. The company has just won the PRINT QUALITY AWARD 2010. Once your order has been placed and funds cleared, the order will be placed with the Dot Foundry Company and the order will be sent direct to you from them. If you have any queries regarding your order, please contact 365 Photography Days in the first instance.
Upon receipt of the customer's order, 365 Photography Days will raise the order with the Dot Foundry Company and a duplicate copy of the order will be forwarded to the customer. We will keep you informed by email of estimated completion dates. Please contact us at any time for an update to your order status.
Dot Foundry Company - Tel: 01656 750 826 (UK)
365 Photography Days - Tel: 07963 164628 (UK)
ORDER COMPLETION:
The Dot Foundry Company on behalf of 365 Photography Days aim to provide completed orders in a timely manner. This time can vary depending on current workload, size and complexity of the order and any special requests.
DELIVERY & DAMAGED GOODS:
If you have received an item from the Dot Foundry Company, via courier that appears damaged please indicate this to the courier in writing before signing for the goods. After signing for the goods, please inspect them within 24 hours to check for damage. If there is damage, please inform The Dot Foundry immediately.
You will need to return the damaged item to the Dot Foundry so that they can claim compensation from the courier company on your behalf, and redo the work for you. They reserve the right to charge for re-posting of returned bespoke items and services that have been especially produced to meet your personal requirements
RETURNS:
Items can be returned within 14 days from receipt if the item is faulty. In order to return an item please contact us first, quoting your reference/invoice number. Returned items must be sent to The Dot Foundry Company via a signed for service (giving you proof of signature) or in person and must include the relevant returns/invoice number. Once the returned item has been received/checked either a refund or replacement will be offered for faulty items.
Non-faulty prints cannot be returned because the products have been customised/personalised to your requirements and are a bespoke item.
The product/goods must be returned with all packaging and the goods themselves in their original condition. Returned goods are returned at your own risk, The Dot Foundry will not take responsibility for goods damaged in return transit. All cost of collection/recovery of goods is your responsibility and The Dot Foundry is not obligated to collect items from external addresses.